Shipping and Returns Info

How much is freight? / How to calculate freight.
On each product page, you can enter your postcode to find out the freight charge for that item.

If you have multiple items in your shopping cart, you can enter your postcode on the cart page to get a price for the total shipment.

The freight cost will be confirmed on the checkout page BEFORE you enter your payment details.

How do I track my order?
You will receive tracking details for your order in your order confirmation email.

Small to medium size items are sent via Australia Post. They can be tracked on the Australia Post website here.

Larger and bulky goods are delivered via Toll Ipec, and can be tracked on their website - Toll Ipec Track and Trace.

If your items are being shipped using another carrier, we will notify you via email of the carrier and the appropriate tracking facility.

Do I need to be home to receive it?
Yes. Deliveries require a signature for "proof of delivery". If you don't expect to be home, please use your work business address or similar so that the delivery can be signed for.

Most carriers will NOT redeliver your order. It will be up to you to either collect the item from the carriers depot, or pay for a redelivery.

IMPORTANT: Checking your order for Transit Damage.
It is very important that you check your order for damage before you sign for it. If your order has been damaged in any way, please ensure that you notify the delivery driver prior to signing for the delivery, and ensure they make a note of the damage. This will ensure that we are able to easily and quickly have your damaged goods shipped back, and a replacement sent out as soon as possible.

If you notice any transit damage to your goods, be sure to contact us immediately.

What time will it arrive?
None of our transport companies give us details of what time they expect to the deliver the goods. If you have specific requirements, you need to contact the transport company directly, after being advised your shipping tracking number. Contact details for the companies are on the shipping tracking page - you will be emailed a link when the tracking number is available. Toll Ipec's customer service phone number is 1300 366 684.

Can they call me before they deliver the item?
It is not currently possible for us to request the freight company to call you prior to their delivery. You can try organising directly with the freight company after receiving your tracking number, by calling their customer service centre. Toll Ipec's customer service phone number is 1300 366 684.

Will you deliver to my work?
Yes - providing it is an Australian address, and someone is available to sign on receiving the delivery.

Carrier Tracking & Contact Details
Toll Ipec
https://online.toll.com.au/trackandtrace/index.jsp
Ph 1300 366 684
Australia Post
http://auspost.com.au/track/
Ph 13 76 78

My order hasn't arrived in expected time frame.
First ensure you have received the tracking number from us in an email
Check the carrier's website using the supplied tracking number. This will give you information about where your order is, and when it is expected to be delivered.
If there is any discrepancy or issue - e.g. expected delivery date shown on the tracker has passed - contact the carrier for futher information.
The carrier's contact details are usually the webpage where you enter the tracking details.

How long does it take to arrive?
There are two factors which determine the time taken for your order to arrive:
1) Dispatch date
2) Transit time

Please allow at least one extra day. If you have essential requirements to receive goods by a certain date, please advise us prior to placing your order.

Dispatch Date
The 'dispatch date' is the expected date we will ship the product from our Toowoomba or Brisbane warehouse, and can vary depending on the product ordered - from same day up to 14 days (for items not currently in stock). The expected dispatch date for each item is shown at the top of the product detail page.

In Stock - Products that are in stock are dispatched on the same business day for orders received before 12-noon, and the next business day for orders received after 12-noon. Please note that stock fluctuates regularly, and occasionally items that appear as in-stock may be on order.

Out of Stock - Products that are not in stock are normally available within one week - but you can check with us and we will let you know.

Transit Times
Transit time is the time it takes for the goods to travel on a freight carrier from our Brisbane warehouse to the delivery address.

Transit times vary from 1-day around Brisbane and SE Queensland, to 3-5 days for the east coast, and up to 7 days for interstate regional areas.

Transit days are working days only, and exclude public holidays. All transit times are a guide only.

You can get an estimated transit time for a given postcode as part of the 'Shipping Calculator' on the Cart page, and also during the Checkout process.

STATE REGION TRANSIT DAYS
QLD
Brisbane 1
Cairns 2
Mackay 1
Rockhampton 1
Townsville 2
Cape York 4-5
South East QLD 1
Outer South East QLD 1
Central Coast 1-2
North Coast 2-3
Western QLD 2-4
NSW
Sydney 1
Albury 2
Newcastle 1
Wollongong 2
South Coast 2
Hunter Region 1-2
North Coast 1
Riverina 2
Central NSW 2
Western NSW 2-4
ACT
Canberra 2
VIC
Melbourne 2
Inner Vic Country 3
Outer Vic Country 3
TAS
Hobart 4-5
Launceston 4-5
Rest of TAS 6-7
SA
Adelaide 3
Mt Gambier 4
South East SA 4
North West SA 5-6
WA
Perth 5
Southern WA 6
Central WA 6
Broome 6
Northern WA 8-9
NT
Darwin 5-6
Alice Springs 6
Northern Territory 9

Is my order insured during freight?
No - as standard, deliveries are not insured. However, we do offer optional transit insurance. If you'd like to take up this option, click here and add this item to your shopping cart.

Freight insurance covers the order from damage and loss in transit. If your goods are damaged they will be either replaced or repaired. The goods may need to be assessed by the insurance company. There is a $15 excess for any claims made.

Without insurance, if the goods are damaged in transit, neither our business nor the freight company is liable for the damage. However, the fridges are packed extremely well. As the units are built overseas, they are shipped internationally in their same packaging- with their handles removed which makes the fridge very unlikely to get damaged in transit.

What if my order is undeliverable?
If the freight company is unable to successfully deliver the goods - such as incorrect or incomplete delivery address, or no one being availble to sign for the goods, the goods may be returned to the closest depot, or back to us. The purchaser of the goods is responsible for any reshipping fees charged by our freight company to redeliver the package.

Do you ship to Post Office Boxes (PO Boxes)?
Small items can be shipped to PO boxes, but larger items like fridges cannot - as they need a signature on delivery.

Pre-Order
Pre-order items are not guaranteed to be in stock with our suppliers. Time provided is an estimate only. We reserve the right to cancel and refund any pre-ordered items.

Returns
Items can be returned for refund. Original shipping charges are not refunded. Customer is responsible for return freight. There is a re-stocking fee of 15%, with a minimum charge of $15. Goods must be returned in original packaging, unused, in new condition.