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Copyright © 2020 Caravan Parts.
ABN: 42 109 003 625

COVID-19 UPDATES

22nd September 2020

In addition to information advised on 4th August still being current, we have been advised by some suppliers that they are experiencing longer than usual delays processing shipping containers holding their stock due to current wharf industrial strikes. This may result in estimations initially supplied to you being unavoidably extended. We will do our very best to update customers regularly on any delays pertaining to their orders. Please contact us and check on stock availability if needing item/s within a specific timeframe.

4th August 2020

We wish to advise customers that some of our suppliers, due to government directives relating to the current COVID-19 situation in Victoria, will be closed and unable to supply us stock:

FROM: 6th August 2020
TO: 28th September 2020

Suppliers whom are allowed to operate under restrictions, in some cases, are currently running up to 2 weeks behind in processing orders.

Unfortunately these circumstances will directly impact our ability to fulfil some orders, in part or full, until after lockdown and several weeks beyond lockdown (if we are unable to supply an item until after Vic lockdown ends, you will be updated via email). It will also have an impact on delivery of available stock from suppliers due to border closures.

We would ask for your understanding and patience during this time. Please contact us and check on stock availability if needing item/s within a specific timeframe.

21st May 2020

UPDATE: Ongoing issues with Toll and Australia Post persist and we would please ask that customers are understanding and patient at this time, with the expectation of delays out of our control.

If there are going to be an excessive delay on your order being dispatched (outside of current supplier delays), we will contact you. If you have a deadline that you need an item by, please ensure to contact us before ordering to ensure that we can match your timeline.


13th May 2020

Phone issues - Phone issues still persist. For now, the best way for now to contact us is still via Livechat when available and email by clicking here. Upon receipt of your message, we will email or phone you back. 

Stock Supply - please be advised that there are still extended delays on getting stock from major suppliers given their decision to extend their Easter break and now we also have another major supplier having IT outages across the last 3 weeks.

Add to this the ongoing issues with Toll and Australia Post delays, we would please ask that customers are understanding and patient at this time, with the expectation of delays out of our control.

If there are going to be an excessive delay on your order being dispatched (outside of current supplier delays), we will contact you. If you have a deadline that you need an item by, please ensure to contact us before ordering to ensure that we can match your timeline.

27th April 2020

Phone issues - Phone issues still persist. The best way to contact us is still via Livechat when available and email by clicking here

Major suppliers update - all of our major suppliers have now returned to work this week, having had an extended Easter break. You will be notified of any delays relating to your order if applicable.

Australia Post - there have been some updates with Australia Post and their timeframes and way in which they manage mail during the COVID-19 crisis. Please view a copy of these changes here >>

14th April 2020

Phone issues - Unfortunately, whilst our phone system is operational via the internet due to working from home, its a bit patchy, echoing and has delays here and there. The best way to contact us is still via Livechat when available and email by clicking here. Should communication over phone be required, please send us your message and your call will be returned.

Major suppliers closes for additional week following Easter break - Some of our main suppliers have decided to close for an additional week following on from the Easter long weekend. This will cause extended delays regarding the fulfilment of some orders. Customers whose orders will be affected will be contacted this week to advise of the delay and options available. We apologise for any inconvenience caused.

24th March 2020

We are still catching up on enquiries since moving to our home-based environment. Apologies for any inconvenience caused.

Our business phone is experiencing some issues. We are in the process of having it resolved. As such, please leave a voicemail and someone will get back to you as soon as possible. Alternately, please email us by clicking here >>

We thank you for your patience and understanding during this time of transition.

23rd March 2020

Please note that its business as usual at Caravan Parts, with a couple of changes due to Coronavirus recommencations and/or restrictions:

  1. ORDER DISPATCH
    Orders will now be dispatched on Monday, Wednesday and Friday only until further notice.
     
  2. WORKING FROM HOME
    The remainder of the team will be working from home effective Monday, 23rd March 2020 until further notice.
    Please allow this week for us to iron out any issues including transfer of business phone, set up of office etc. 
     
  3. BUSINESS PHONE
    We are in the process of transferring over the business phone number to a home office. We ask for your patience.
    Email, Parts ID Service and Livechat (when available) are the preferred methods of communications this week.

We will update you on this page as things change.

Take care, be safe.