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ABN: 42 109 003 625

Suburban Hot Water Systems

Updated: 7th April 2020
Supplier: Coast RV

Regarding the suspension of certificate AGA4624 affecting Suburban hot water service models SW6PA, SW6DA, SW6DEA, SW4DEA, SW4DECA and SW6DECA

We write to advise that we are still working hard and quickly with the Australian Authorities to arrive at a resolution to the suspension of certificate AGA4624. We would like to reassure all registered consumers that we have not forgotten about you and are still working to deliver you a result as soon as possible.

We are now closer to a resolution with the situation progressing and we expect to soon be in a position to begin the recall process. The impact of COVID-19 however has affected proceedings. Due to various stakeholders working remotely, things are taking longer and further delays may occur. We will do our best to minimise any potential delays where possible.

Consumers that are seeking further information or have enquiries regarding Suburban hot water services are advised to contact our recall hotline on 02 9645 7685 or email 
Please note: that we will be closed for Easter from Friday the 10th of April and reopening on Monday 20th of April 2020

We will be providing a further update to all clients as soon as we are able to do so.

We understand that you have been patient until now. We ask you to extend that patience a little longer as we navigate the situation. We appreciate your continued support during this period as we work towards a resolution.