03.03.2020 update - Toll online tracking systems are now starting to come back online. Tracking numbers sent out during the Toll security breach period were "consignment note numbers" not live, online tracking IDs. Order updates from us which containing tracking numbers, issued from today onwards, should be now traceable online within 24 hours of receipt. We apologise for any inconvenience caused.
We wish to advise our customers that one of our main couriers is having major issues. As a result, they are providing manual tracking IDs which are not being entered into their online tracking systems. This means you will not be able to track your orders online at the moment if your order is dispatched via Toll.
This is the message directly from their website:
Important update on Toll IT Systems
As a precautionary measure, Toll has made the decision to shut down a number of systems in response to an IT cyber security incident. We expect several Toll customer-facing applications to be impacted as a result. Our immediate priority is to resume services as soon as possible. We will continue to provide regular updates.
This will have a knock-on effect with regards:
- orders dispatched but not yet delivered to our customers and
- customers waiting on orders to be dispatched whereby dimensions and weight restrictictions demand that the order is sent on Toll (as opposed to Australia Post)
At present, we are unable to log into Toll nor place any courier orders with them.
We apologise in advance for any inconvenience this causes and are hopeful that Toll will have their issues resolved shortly.
Have a lovely day!